Buy Section FAQ
1. How long will it take to ship my order?
When your order has been processed, an order confirmation will be emailed to the email address provided, typically within 48 hours of order placement. Domestic orders take anywhere between 3 to 5 business days for delivery from the date the order is processed. We are currently not processing any international orders.
2. How do I track my order?
A tracking number will be sent to the email address provided by the customer confirming that the order has been processed and shipped. The tracking number can be used on the shipping agent’s website allowing you, the customer, to track the shipment at every stage of the shipment process
3. How much will shipping cost?
Shipping cost is dependent on the destination of the order. For domestic orders, a 13% HST tax is added to the order along with applicable shipping fees as set by the shipping agent. For international orders, applicable duties and taxes, as well as shipping costs, apply. All prices are in Canadian Dollars.
4. Am I able to change the shipping address of the order?
The shipping address cannot be changed once the order has been placed.
5. Am I able to pick up my order from your warehouse?
Online orders can be picked up free of charge at our warehouse located at 400 Matheson Blvd E #27, Mississauga, ON L4Z 1P1. Please give us a call at +1 (647) 929-0436 or email us at email@example.com to arrange the pick-up. Be sure to bring your order details and receipt with you to be able to pick up your items. Drop-ins are not permitted.
Returns and Exchanges
What is Bling & Bell’s policy on returns and exchanges?
We follow the highest quality control standards and ensure that each product is made with the attention and workmanship that our customers expect. As a policy, we do not offer returns or exchanges as per the order placed.
In the unlikely event, if a product is damaged, the product may be exchanged - please email us at firstname.lastname@example.org with details and images (if applicable) of the product within 3 days of order receipt at or call us at +1 (647) 929-0436. You will be asked to ship the product back to us at our mailing address. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s). Only after careful review of the returned product by our quality control team, a decision regarding the exchange of an item will be made. All online purchases are not permitted to be returned or exchanged in our stores; you must ship the items back to us for review.
Which payment methods do you accept?
For domestic transactions, we accept all major debit & credit cards (including MasterCard, Visa & American Express). We also offer our customers the option of paying with Paypal.
Rent Section FAQ
1. How Does the Rental Process Work?
Step 1: Add all of the items you would like to rent to your Cart. If you’re unsure of the item, add it to your cart temporarily and come back to it later; you can always remove items from the cart before checking out.
Step 2: Once you have completed your rental requests, click on the cart icon in the top left to start the checkout process. At this point, you will need to create an account with us so that your order can be tracked. Also, by creating an individual account, you will benefit from a faster checkout process for future orders.
As soon as you submit the quote with your deposit, we will receive an email with your order.
Step 3: When checking out, you agree to our Terms and Conditions.
We will check the availability of the items, get back to you within 48 hours and release the deposit from the pre-authorized payment.
Certain orders can be picked up by the customer, however, a delivery and set up/tear down fee will be charged for some of our more delicate rental items such as candelabras as they require special handling by our highly trained staff (delivery fee dependant on location).
2. What time can I pick up or drop off my rental(s)?
Pickup and drop off time will be confirmed with our office after confirmation of your order.
3. What time are rentals due back?
Usually 24 to 48 hours from pick up. This will also be confirmed with our office once an order has been processed.
4. Is there a rental minimum?
There is no minimum order amount for items picked up by the customer directly from our warehouse and not requiring any special delivery or set up. For items requiring specialized set up by our in-house team, a minimum order of $300 plus applicable delivery fee is required.
5. What is the cancellation policy on rentals?
General Cancellation – Customer cancellations received at least 30 days prior to an event will not be subject to any additional charges beyond the original deposit amount /or/ renter will not be charged a 5% cancellation fee. The refundable amount will be determined after these fees have been deducted.
Late Cancellation – Customer cancellations made 30 days up to 7 days prior to the event date, the renter will be charged 50% of the original rental fee. The refundable amount it after these fees has been deducted.
6. How and when should I pay?
All delivery orders, require complete payment 7 days in advance. Orders placed 7-10 days of delivery, require immediate payment. We accept Cash, Cheque, Paypal and Money Transfers.
7. I am nor ready to book items for an event, but I would like more information
You can call the office at +1 (647) 929-0436 or email us at email@example.com.
8. What if a rented item is damaged during an event or through transport in my vehicle?
Our team will instruct you on any special handling requirements for our products before you leave with the item from our warehouse. In the event, a rented item is damaged during use or transport, the customer will be responsible for all applicable damage fees. If a product cannot be repaired, the customer is required to reimburse the full monetary value of the product to Bling and Bells.